Our Hassle-Free Returns Policy
We want you to absolutely love your purchase—but if something’s not quite right, no worries! You have 14 days from receiving your item to request a return.
As long as your item is in its original condition, simply send it back within 30 days of delivery and we’ll take care of the rest.
Getting started is easy—just drop us a message at info@7magok.co.uk, and we’ll guide you through the next steps.
Returns can be sent to:
7MAGOK Ltd
Unit 1 Coombe Park
Devon
Totnes
TQ9 7DY
United Kingdom
Once we’ve received and reviewed your return, we’ll be in touch with any further info you need.
And of course, if you have any questions at all, we’re always happy to help—just email us at info@7magok.co.uk.
Cancellations
We accept order cancellations within 24 hours of purchase. If you need to make changes or cancel your order, please contact us within this time frame and we’ll be happy to assist you.
Damages and Issues
Please inspect your order upon delivery and contact us immediately if your item is defective or damaged. We’ll assess the issue and work to resolve it promptly.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, such as custom products (e.g., special orders or personalized items). If you have any questions or concerns about a specific item, please get in touch with us.
Refunds
Once we’ve received and inspected your return, we’ll notify you of the approval status. If your refund is approved, it will be processed automatically to your original payment method within 10 business days.
Please note that it may take additional time for your bank or credit card provider to process and post the refund.
If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at info@7magok.co.uk.