Frequently Asked Questions
How should I care for my furniture?
To keep your piece looking its best:
- Wipe with a soft cloth and warm water
- Avoid abrasive sponges or harsh cleaners
- Use placemats and coasters to protect the surface
After about a year, refresh the surface with a new coat of TREATEX. For regular care, use their Wax Polish.
👉 View care instructions
Are there customs or import taxes on my order?
For EU and USA buyers: You may be responsible for customs duties, import taxes, or local fees.
These are determined by your country’s laws. We can’t control customs delays, but we’re happy to help guide you if needed.
Can I customise my delivery date?
Yes! We’re happy to hold your order and schedule delivery around your timeline—perfect if you’re moving or renovating.
Just let us know your preferred delivery date and we’ll do our best to match it.
Are your pieces handcrafted in the UK?
Absolutely! All of our tables and desks are handcrafted in the UK by our skilled team of woodworkers.
We take great pride in combining traditional techniques with exceptional quality.
Are your products sustainably made?
Yes! Sustainability is central to our work:
- All wood is sustainably sourced (solid oak & reclaimed)
- Eco-friendly, natural finishes are used
- Recycled & reclaimed materials for packaging
- We recycle all wood and metal offcuts
Can I customise my furniture?
Definitely! We love custom projects.
Whether it’s size, height, colour, or finish, we’re happy to tailor your furniture to suit your space. Just contact us with your ideas, and we’ll bring them to life.
Do you accept returns?
Yes—we offer a hassle-free returns policy:
• Request a return within 14 days of receiving your item
• Return it in original condition within 30 days
Simply message us to start the process—we’ll guide you every step of the way.
We want you to love your purchase, and we’re always here to help!